Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Trojan Labz. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of a delivery issue.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are typically processed within 1–2 business days. Business days do not include weekends or federal holidays.

Processing times may occasionally be extended due to unusually high order volume, inventory verification, payment verification, severe weather, holidays, or other circumstances outside our reasonable control.

2. Shipping Methods and Rates

Available shipping methods and rates are displayed during checkout.

Shipping charges are calculated based on factors such as the destination, package characteristics, and shipping service selected.

Estimated transit times shown during checkout are carrier estimates and do not constitute guaranteed delivery dates unless the selected carrier service expressly provides a delivery guarantee.

3. Shipping Destinations

Trojan Labz currently ships to eligible addresses within the United States.

We reserve the right to decline or cancel shipments to locations where delivery is unavailable, restricted, or presents legal or regulatory concerns.

4. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting an order.

If you notice an address error before your order has shipped, contact Trojan Labz as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Trojan Labz is not responsible for delivery failures, delays, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

5. Tracking

When tracking information is available, it will be provided after the order has been prepared for shipment.

Tracking information may take some time to update after a shipping label is created or the package is transferred to the carrier.

6. Delivery Times

Delivery dates and transit times provided by shipping carriers are estimates unless expressly guaranteed by the applicable carrier service.

Carrier delays may occur because of weather, transportation disruptions, holidays, natural disasters, government actions, or other circumstances outside Trojan Labz’s reasonable control.

7. Lost or Missing Packages

If tracking information indicates that a package has not been delivered within the expected timeframe, please contact Trojan Labz so that we can review the shipment information and, where appropriate, assist with a carrier inquiry or claim.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any notices provided by the carrier.

8. Damaged Shipments

Please inspect your shipment promptly after delivery.

If products arrive damaged, contact Trojan Labz as soon as reasonably possible and provide:

your order number;
a description of the problem; and
clear photographs of the product, packaging, and shipping container where applicable.

We may request additional information reasonably necessary to evaluate the claim.

Eligible damaged-shipment claims will be handled in accordance with our Refund & Returns Policy.

9. Temperature and Environmental Exposure

Customers are responsible for promptly retrieving delivered packages and following any storage instructions provided for the applicable product.

Trojan Labz cannot guarantee environmental conditions while a shipment is in the possession of a third-party carrier or after delivery.

10. Returned-to-Sender Packages

Packages may be returned to us because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or other carrier-related reasons.

If an order is returned to sender, contact Trojan Labz to discuss available options. Additional shipping charges may apply if reshipment is requested due to an address or delivery issue attributable to the customer.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact Trojan Labz as soon as possible.

We cannot guarantee that an order can be modified or cancelled after it has entered fulfillment or been transferred to the shipping carrier.

12. Contact Us

Questions or concerns regarding shipping should be submitted through the contact information provided on the Trojan Labz website.

Please include your order number when contacting us about an existing shipment.