Privacy Policy
Last Updated: June 2026
Trojan Labz (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
Information We Collect
When you visit our website, create an account, place an order, contact us, or subscribe to communications, we may collect:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Order history
How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding orders and account activity
- Improve website functionality and user experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
Customer Accounts
Customers may create an account to access order history, manage addresses, and streamline future purchases.
Customers are responsible for maintaining the confidentiality of their login credentials.
Payment Processing
Payments are processed through third-party payment providers. We do not store complete credit card information on our servers.
Payment providers may collect information necessary to process transactions in accordance with their own privacy policies.
Cookies
Our website uses cookies and similar technologies to:
- Maintain shopping cart functionality
- Remember login sessions
- Improve website performance
- Analyze website traffic
You may disable cookies through your browser settings, although certain website features may not function properly.
Contact Forms
Information submitted through contact forms may be retained for customer service, support, and business recordkeeping purposes.
Data Retention
We retain information only as long as necessary to:
- Fulfill orders
- Maintain customer accounts
- Meet legal and tax obligations
- Resolve disputes
- Enforce site policies
Third-Party Services
Our website may utilize third-party services including payment processors, email providers, analytics tools, and anti-spam services.
These providers may process information in accordance with their own privacy policies.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage method is completely secure.
Research Use Disclaimer
Products offered through this website are intended solely for laboratory research purposes and are not intended for human or veterinary use.
Contact Information
For privacy-related questions or requests, contact:
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to this page.